SL Information offers a comprehensive range of services to maximize the usage of the business solutions invested by our customers. Our professional services personnel have numerous years of industry experiences especially with the company and the business solution. These experiences are fundamental towards successful and satisfactory services delivery.

Technology or the business solution in itself will not enable our customers to derive the anticipated business benefits. It is the human capital within the customer’s organization that can make the difference. And our people are mindful of it.

Our responsibility, aside from delivering and supporting the business solution successfully, includes working together with the human capital of our customers. Empowering and enabling them to leverage on the business solution invested. Ensuring the process, journey and experience taken to achieve this is delightful with mutual objectives.

Beyond the technology, business solution and people, we have the methodology to guide our services delivery. Depending on the scale and the type of projects undertaken, we could apply the accelerated implementation methodology or otherwise.

In a nutshell, our services are geared towards delivering the business solution successfully with the lowest risks, the least amount of time, effort and costs with great focus on the human capital of our customers.

After live, our helpdesk manned by experienced people will provide our customers with on-going support. Incidents and issues reported will be logged, monitored, tracked and resolved with the aid of our helpdesk solution. On a periodic basis we will share with our customers the performance of our helpdesk support including the performance of our customer’s use of our business solution based on the reported incidents.

Customers can communicate with us via the many channels such as phone, e-mail and fax. With the appropriate authorization by our customer, we can have remote access to our customer’s business solution. And should situation necessitate, on-site services can be expected of us.

Year after years we have been accorded the Customer Satisfaction Award by our industry peers. This testifies to the successful track record of our business solution and the services delivery and support.